Goodwill Industries of the Valleys

Fitting Room FAQs

As of July 9, 2023, Goodwill Industries of the Valleys has closed fitting rooms in all retail locations. We recognize this may be an inconvenience for those who like to try items on before purchasing. This move allows Goodwill to focus our current resources on providing a quality in-store experience and maintaining community programming. We appreciate your understanding and continued support!


Keeping fitting rooms open, and maintained, requires additional staffing and expenses that we are not equipped to manage. Diverting our staffing resources away from fitting room maintenance allows us to focus on a quality shopping experience and allows our retail teams to focus on tasks such as stocking the sales floor with premium items!

Ensuring a premium shopping experience for our community is at the heart of what we do. As part of our commitment to providing exceptional service and top-notch products, we have made the strategic decision to focus our staffing resources on areas that directly contribute to enhancing your shopping journey, such as our sales floor and donation management.

We have extended our exchange policy from 7 to 14 days to allow more time for returns.

  • Exchanges are limited to clothing, shoes, and electronics only.
  • All items for exchange must have the original barcoded price tag attached and must be accompanied by the receipt(s).
  • Exchanges must be made within 14 days of purchase date. Store credit will be issued for all exchanged items. Store credit is valid for 7 days from date of issue and can be redeemed at all Goodwill Industries┬« of the Valleys locations.
  • No refunds will be issued.

Merchandise will not be permitted in the restrooms. Restrooms are provided as a convenience to our customers and must not be utilized for trying on clothing.

7 Tips for Finding the Right Fit

  1. Measurements: Before shopping, take your own body measurements and compare them to the measurements listed on the clothing item’s label or tag. Typically, important measurements include chest/bust, waist, hips, inseam (for pants), and sleeve length (for tops). This method can help you determine if the garment is likely to fit you based on your measurements.
  2. Size charts: Many clothing brands provide size charts on their websites. You can look up the brand of the item you’re interested in purchasing, find their size chart, and compare your measurements to their recommended sizes. This can give you a rough idea of whether the item is likely to fit.
  3. Familiarize yourself with brands: Over time, you may become familiar with how certain brands or designers tend to fit. If you have experience with a particular brand and know that their sizes tend to run small or large, you can use that knowledge to make an educated guess about the fit of an item.
  4. Fabric stretch and style: Consider the fabric composition of the garment. Fabrics with more stretch, such as spandex or elastane blends, can be more forgiving in terms of fit. Additionally, certain styles, like loose-fitting tops or elastic waistbands, may be more likely to accommodate a range of sizes.
  5. Visual inspection: Look closely at the item and examine its construction. Check for darts, seams, and any other indicators that might suggest the fit of the garment. For example, if a dress has darts around the bust area, it may indicate a more fitted style.
  6. Ask for assistance: If you’re unsure about the fit, you can ask a Goodwill store employee for their opinion. They may have experience with the items in the store and can offer guidance based on their observations.
  7. Search social media: The internet is full of #lifehacks, #ootd, and #tryontips. Search your favorite social media channels to get the latest trends for evaluating thrift store finds that match your style perfectly. For example, did you know that wrapping the waistband of jeans around your neck is a surprisingly accurate method to determine whether they will fit your waist? It really works!

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