Goodwill Industries of the Valleys

Fitting Room FAQs

As of July 9, 2023, Goodwill Industries of the Valleys has closed fitting rooms in all retail locations. We recognize this may be an inconvenience for those who like to try items on before purchasing. This move allows Goodwill to focus our current resources on providing a quality in-store experience and maintaining community programming. We appreciate your understanding and continued support!


Keeping fitting rooms open, and maintained, requires additional staffing and expenses that we are not equipped to manage. Diverting our staffing resources away from fitting room maintenance allows us to focus on a quality shopping experience and allows our retail teams to focus on tasks such as stocking the sales floor with premium items!

Ensuring a premium shopping experience for our community is at the heart of what we do. As part of our commitment to providing exceptional service and top-notch products, we have made the strategic decision to focus our staffing resources on areas that directly contribute to enhancing your shopping journey, such as our sales floor and donation management.

We have extended our exchange policy from 7 to 14 days to allow more time for returns.

  • Exchanges are limited to clothing, shoes, and electronics only.
  • All items for exchange must have the original barcoded price tag attached and must be accompanied by the receipt(s).
  • Exchanges must be made within 14 days of purchase date. Store credit will be issued for all exchanged items. Store credit is valid for 7 days from date of issue and can be redeemed at all Goodwill Industries┬« of the Valleys locations.
  • No refunds will be issued.

Merchandise will not be permitted in the restrooms. Restrooms are provided as a convenience to our customers and must not be utilized for trying on clothing.

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