FAQ

Drop off the items at any Goodwill donation location. Visit our locations bar below to find your closest donation center.

First, Goodwill employees sort the donated items. Then items are sold at Goodwill retail stores or online at our ShopGoodwill website. Items not sold are recycled.

There are items we cannot sell or recycle. Goodwill will not accept those items because we must pay for disposal. Click here for a list of items we cannot accept.

Anyone looking for quality merchandise at low prices can shop at Goodwill. Some people shop at Goodwill stores out of need, but others visit in search of treasures. You never know what you find at Goodwill!

Our Goodwill stores will exchange seven (7) items of clothing, shoes, or electronics within seven (7) days of purchase when accompanied by a valid sales receipt. You can make exchanges at any of our retail stores. Items cannot be refunded.

Goodwill Industries of the Valleys is a charity operating as a social enterprise business model. Goodwill is a 501(c)(3) non-profit organization.

No, the people who work for Goodwill, whether in an office, store, or donation center, are employees. Goodwill employs over 1,000 people throughout our service area in Virginia. If you are interested in working at Goodwill, please click here to see positions currently available.

Goodwill programs help youth, adults, and seniors who have disabilities, disadvantages, and job seekers. We help individuals gain employment or gain independence through program offerings.

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