COVID-19 Store and Program Openings & Updates

At Goodwill, individuals, families, and our communities are at the heart of everything we do. As we continue to see concerns around Coronavirus (COVID-19) we wanted to take a few minutes to share with you how we are working to keep our donors, customers, individuals served, and employees both safe and healthy as we reopen.

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Goodwill Stores Status

Most Goodwill retail stores have returned to normal operating hours.

Stores Operating at Normal Hours of Monday – Saturday 8 am to 8 pm & Sunday 12 pm to 6 pm unless otherwise noted:

Altavista • Bassett • Bedford • Blacksburg • Charlottesville: 29 North & Mill Creek • Chatham • Christiansburg • Covington • Danville: Tuscarora  & Westover • Farmville • Fairlawn • Forest • Galax • Lexington • Lynchburg:  Old Forest, Timberlake & Wards Road • Madison Heights • Martinsville • Palmyra: Lake Monticello • Pearisburg • Roanoke: Cave Spring, Hollins & Hunting Hills • Rocky Mount • Ruckersville • Salem •  South Boston • Staunton • Verona • Vinton • Waynesboro • West Salem • Wytheville

Stores Operating at Reduced Hours of Monday – Saturday 10 am – 6 pm and Sunday 12 pm – 6 pm:

Harrisonburg: E Market & S Main
Moneta: Westlake
Salem Outlet

Click here or the button below for store addresses.

Staunton Outlet: Unfortunately, the lease on the Staunton Outlet is almost up, and with the closure of stores due to COVID-19 we are not going to be able to reopen the outlet in this location. We are looking for locations for Outlets throughout our territory and will update our customers when any decisions are made. We do operate an outlet in Salem, which will remain open.

Find Convenient Store Locations to Shop




Click Here for Safety Precautions





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Goodwill Donation Centers Status

Donations Centers at Stores:
Donation Center Hours are the same as store hours.

Attended Donation Centers:
Standalone Buildings are open: Monday – Saturday: 9am – 5pm & Sunday 12pm – 5pm

Where to Donate




Click Here to see how we are Making Donations Safe





Mission Services  & Programs Status

Many Mission Services Offices and Jobs Campuses have reopened!

Career Centers:

  • Career Centers in Danville and Roanoke (formerly called the Resource Room) are open – capacity is limited, so a wait may exist if capacity is reached at any point in time.

Mission Services Offices

  • Individuals who are enrolled in programs may come in by appointment. Individuals can access the Contact Us page for the full listing of offices and changes to office or program hours will be updated there as well.
  • New Vision reopened on July 1st.

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Additional Information Regarding COVID-19

Goodwill Industries of the Valleys is following closely the recommendations from the Centers for Disease Control (CDC), the World Health Organization (WHO), as well as the Virginia Department of Health (VDH). We have a response team in place, to remain agile and diligent. To date we have taken the following steps:

  • Goodwill has launched Virtual Services for the public and individuals enrolled in training and employment programs. Additional services include virtual computer classes, a job board of employers currently hiring, resume assistance, one-on-one coaching, live online classes, and more.
  • We continue to monitor all facilities to ensure they are stocked with the appropriate cleaning supplies, and regularly scheduled cleaning and sanitation efforts are continuous.
  • Employees who are working continuously take precautionary health measures including, frequently washing their hands, social distancing, staying home when sick, and eliminating non-essential work travel until further notice.
  • Tours of the Goodwill facilities and mission services will be canceled until further notice, including The Real Goodwill Tour.
  • Individuals interested in supporting Goodwill during the crisis can donate securely online. You may also find other ways to support Goodwill by clicking here.

Goodwill is committed to the individuals who turn to us for training and employment programs, our donors and shoppers, and the communities we serve. Changes to office or program hours will be updated on the Contact Us page of our website.


Our Plans for Reopening Safely

In order to safely reopen:

  • All stores received a deep cleaning before opening.
  • Plexiglass barriers have been installed at cash registers.
  • Hand sanitizer is available at cash register stations for cashiers.
  • Signage is installed to highlight safety precautions as well as to aid in social distancing, including floor graphics near cash registers and throughout the store.

Upon reopening, the following measures are in place to ensure the safety of our employees, shoppers, and donors:

  • Social distancing is a top priority. New signage provides guidance for customers and employees.
  • Stores will abide by the Governor’s requirements for the number of patrons. During peak times it may be necessary to set time limits to ensure everyone has an opportunity to shop.
  • Masks are recommended following CDC and VDH guidelines for proper usage, including being worn by store employees as required by Forward Virginia guidelines.
  • Employees are wearing gloves in the donation area and sometimes on the sales floor.
  • Dressing rooms are closed.
  • Water fountains are closed.