COVID-19 Store and Program Openings & Updates

At Goodwill, individuals, families, and our communities are at the heart of everything we do. As we continue to see concerns around Coronavirus (COVID-19) we wanted to take a few minutes to share with you how we are working to keep our donors, customers, individuals served, and employees both safe and healthy as we reopen.

Goodwill Stores Status

Beginning Monday, June 29th, most Goodwill retail stores will return to normal operating hours.

Stores Operating at Normal Hours of Monday – Saturday 8am to 8pm & Sunday 12pm to 6pm unless otherwise noted:

Altavista • Bassett • Bedford • Blacksburg • Charlottesville: 29 North & Mill Creek • Chatham • Christiansburg • Daleville • Danville: Tuscarora  & Westover • Fairlawn • Forest • Galax • Lexington • Lynchburg:  Old Forest, Timberlake & Wards Road • Madison Heights • Martinsville • Palmyra: Lake Monticello • Pearisburg • Roanoke: Cave Spring, Hollins & Hunting Hills • Rocky Mount • Ruckersville • Salem & Salem Outlet •  South Boston • Staunton • Verona • Vinton • Waynesboro • West Salem • Wytheville

Stores Operating at Reduced Hours of Monday – Saturday 10am – 6pm and Sunday 12pm – 6pm:

Covington • Farmville • Harrisonburg: E Market & S Main • Moneta: Westlake

Click here or the button below for store addresses.

Staunton Outlet: Unfortunately, the lease on the Staunton Outlet is almost up and with the closure of stores due to COVID-19 we are not going to be able to reopen the outlet in this location. We are looking for locations for Outlets throughout our territory and will update our customers when any decisions are made. We do operate an outlet in Salem, which will remain open.

Find Convenient Store Locations to Shop




Click Here for Safety Precautions





Goodwill Donation Centers Status

Donations Centers at Stores:
Once open Donation Center Hours are the same as store hours.

Attended Donation Centers:
Standalone Buildings are open: Monday – Saturday: 9am – 5pm & Sunday 12pm – 5pm*

*Staffing may vary. Please place donations in bins if the center is not staffed. If you have larger items or if bins are full, please hold on to these items until you are able to drop off when the center is staffed. We greatly appreciate your donations and do not want to see them stolen or ruined by the weather. We are doing everything possible to collect donations through the COVID-19 crisis situation. Thank you!

Where to Donate




Click Here to see how we are Making Donations Safe





Mission Services  & Programs Status

Many Mission Services Offices and Jobs Campuses are beginning to reopen!

Career Centers:

  • Career Centers in Danville and Roanoke (formerly called the Resource Room) are open as of June 15th – capacity is limited, so a wait may exist if capacity is reached at any point in time.

Mission Services Offices

  • Individuals who are enrolled in programs may come in by appointment. Individuals can access the Contact Us page for the full listing of offices.
  • New Vision will reopen on July 1st.


Additional Information Regarding COVID-19

Goodwill Industries of the Valleys is following closely the recommendations from the Centers for Disease Control (CDC), the World Health Organization (WHO), as well as the Virginia Department of Health (VDH). We have a response team in place, with a goal of remaining agile and diligent. To date we have taken the following steps:

  • Goodwill has launched Virtual Services for the public and individuals enrolled in training and employment programs. Additional services include virtual computer classes, a job board of employers currently hiring, resume assistance, one-on-one coaching, live online classes, and more.
  • Goodwill has launched a Personal Protective Equipment (PPE) Drive with Carilion Clinic. Click here for more information.
  • We continue to monitor all facilities to ensure they are stocked with the appropriate cleaning supplies, and regularly scheduled cleaning and sanitation efforts are continuous.
  • Employees who are working continue to take precautionary health measures including, frequently washing their hands, social distancing, staying home when sick, and eliminating non-essential work travel until further notice.
  • Many employees continue to work from home and offices remain closed to the public. You may call (540) 581.0620 ext. 1106 for assistance.
  • Goodwill has canceled all public events, including job fairs, workshops, and computer classes. We are also limiting staff and in-person services to 10 or fewer people in close proximity to one another.
  • Tours of the Goodwill facilities and mission services will be canceled until further notice, including The Real Goodwill Tour.
  • Individuals interested in supporting Goodwill during the crisis can donate securely online. You may also find other ways to support Goodwill by clicking here.

Goodwill is committed to the individuals who turn to us for training and employment programs, our donors and shoppers, and the communities we serve. Changes to office or program hours will be updated on the Contact Us page of our website.


Our Plans for Reopening Safely

In order to prepare to safely reopen, we have:

  • All stores will receive a deep cleaning prior to opening.
  • Plexiglass barriers have been installed at cash registers.
  • Hand sanitizer will be available at cash register stations for cashiers.
  • Signage is being installed to highlight safety precautions as well as to aid in social distancing, including floor graphics near cash registers and throughout the store.

Upon reopening, the following measures will be in place to ensure the safety of our employees, shoppers, and donors:

  • Social distancing will be a top priority. New signage will be placed to provide guidance for customers and employees.
  • Stores will abide by the Governor’s requirements for the number of patrons. During peak times it may be necessary to set time limits to ensure everyone has an opportunity to shop.
  • Masks will be recommended following CDC and VDH guidelines for proper usage, including being worn by store employees as required by Forward Virginia guidelines.
  • Employees will be wearing gloves in the donation area as well as on the sales floor.
  • Dressing rooms will be closed.
  • Water fountains will be closed.