We receive many of the same questions from our customers and donors. We hope that you will find our FAQs useful. Don’t see the answer to your question? Email info@goodwillvalleys.com.

FAQ #1:  How can I donate gently used goods to Goodwill?

Drop off the items at any Goodwill donation location. Your donations may be tax deductible. Donations support Goodwill’s mission of helping people throughout the Central, Southwest, and Southside Virginia get back to work and gain greater independence.

FAQ #2:  What happens to my donated items?

Donated goods are sorted by Goodwill employees. Items are offered for sale at Goodwill retail stores. The proceeds from selling these items support Goodwill’s work and training services for youth, adults, and those age 55 and older with disabilities, disadvantages, and job seekers looking to improve their employment opportunities. Items that cannot be sold are recycled.

FAQ #3:  Why can Goodwill not accept certain items?

For items that cannot be sold or recycled Goodwill has to pay for disposal. This means less funding for Goodwill’s work and training services. Click here for a list of items that we cannot accept.

FAQ #4:  Who shops at Goodwill retail stores?

Anyone looking for quality merchandise at low prices is a Goodwill shopper. Some people shop at Goodwill stores out of necessity, but others visit on a regular basis in search of treasures. You’ll never know what you find at Goodwill: a pair of brand name jeans, an antique or a great piece of furniture that can be repainted or restored to match your décor, or any other item of interest.

FAQ #5:  What is your return policy?

Goodwill stores will exchange seven (7) items of clothing, shoes, or electronics within seven (7) days of purchase when accompanied by a valid sales receipt. Exchanges may be made at any Goodwill Industries of the Valleys’ retail store. Items may not be returned for a refund.

FAQ #6:  Is Goodwill a business or a charity?

Goodwill Industries of the Valleys is a charity that operates utilizing a strong business model. Goodwill is a 501(c)(3) non-profit organization that funds its training and employment programs in part through the sale of donated goods. In 2020, 60% of Goodwill’s revenues were generated by Goodwill Store sales and through recycling and salvage efforts. $0.89 of every dollar goes to fund mission services programs.

FAQ #7:  Are the people who work at Goodwill volunteers?

No, the people who work for Goodwill, whether it be in an office, store, or donation center, are employees. In fact, Goodwill employs over 1,000 people throughout the service area in Virginia. If you are interested in working at Goodwill, please click here to see positions that are currently available. Goodwill does offer volunteer opportunities for those who wish to become involved in the organization. Click here for more information on volunteering at Goodwill.

FAQ #8:  Who does Goodwill Help and How?

Goodwill programs help youthadults, and seniors who have disabilities, disadvantages, and job seekers wishing to improve their employment opportunities. Whether a person needs a gentle push to help them regain employment, or a hand to hold along the way, Goodwill Work and Training Services provide the assistance needed to get back to work or gain greater independence.