FAQs

How can I donate gently used goods to Goodwill?

Drop off the items at any Goodwill donation location. Your donations may be tax deductible and will support Goodwill’s mission of helping people in the Shenandoah Valley, Central, and Southwest Virginia overcome challenges to employment.

What happens to my donated items?

Donated goods are sorted by Goodwill employees. Items that are in gently used condition or better are offered for sale at Goodwill retail stores. The revenues from selling these items go back into Goodwill’s work and training services for youth, adults, and those age 55 and older with disabilities, disadvantages, and that have lost their job due to company closing or layoff. Items that cannot be sold are recycled.

Why can Goodwill not accept certain items?

For items that cannot be sold or recycled Goodwill has to pay for disposal. This means less funding for Goodwill’s work and training services. Click here for a list of items that we cannot accept.

Who shops at Goodwill retail stores?

Anyone looking for quality merchandise at low prices is welcome to shop at Goodwill. Some people shop at Goodwill stores out of necessity, but others visit on a regular basis in search of treasures. You’ll never know what you find at Goodwill; a pair of brand name jeans, an antique or a great piece of furniture that can be repainted or restored to match your décor, or any other item of interest.

What is your return policy?

Goodwill stores will exchange five (5) clothing items within seven (7) days of purchase when accompanied by a valid sales receipt. Exchanges may be made at any Goodwill Industries of the Valleys’ retail store. Limit one (1) per month. Items may not be returned for a refund.

Is Goodwill a business or a charity?

Goodwill Industries of the Valleys is a charity that operates utilizing a strong business model. Goodwill is a 501(c)(3) non-profit organization that funds its social service programs primarily through money generated from its donated goods business. In 2013, over 68% of Goodwill’s revenues were generated by Goodwill Store sales and through recycling and salvage efforts.

Are the people who work at Goodwill volunteers?

No, the people who work for Goodwill, whether it be in an office, store, or donation center, are employees. In fact Goodwill employees over 900 people throughout the service area in Virginia. If you are interested in working at Goodwill, please click here to see positions that are currently available. Goodwill does offer volunteer opportunities for those who wish to become involved in the organization. Click here for more information on volunteering at Goodwill.

Who does Goodwill Help and How?

Goodwill programs help youthadults, and seniors who have disabilities, disadvantages, and those that have lost their job due to company closing or layoff. Whether a person needs a gentle push to help them regain employment, or a hand to hold along the way, Goodwill Work and Training Services provide the assistance needed to get back to work or gain greater independence.